retour à la vue d'ensemble

Night Front Office Manager

-Handling check-in and check-out for late arrivals and early departures.
-Providing guest services throughout the night in accordance with ISO quality management standards.
-Conducting nightly audit processes, including reconciling transactions and balancing accounts.
-Verifying and posting charges, such as room rates and service charges.
-Generating financial reports and statements for management review.
-Posting daily sales and closing entries.
-Preparing and reviewing guest bills, checking and filing guest checks.
-Handling guest complaints or issues to ensure a satisfactory resolution.
-Operating the telephone switchboard and performing basic administrative tasks.
-Performing general cleaning duties.
-Ensuring peace and order throughout the hotel, including regular patrols of the premises.