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Front Office Agent

Main Tasks :
For the comprehensive care of our guests upon arrival and departure, as well as throughout their stay, assisting them with all matters relating to accommodation, reservations (rooms and restaurants), and billing. You always strive to ensure guest satisfaction and keep the smooth running of daily operations as your main objective.

Your responsibilities include:

Handling correspondence and taking reservations in German, English, and French

Check-in / Check-out of our demanding guests

Preparing various billing statements

Managing restaurant and massage reservations

Providing daily support to the concierge/front desk area.

Profile :

Experience at the front desk of a similar establishment or in direct guest contact

Commercial training at a reception desk, in the tourism industry, or a degree from a hotel management school

Very good German and English skills; French and Italian are an advantage

Knowledge of the Protel-Air reservation system is desirable

Team spirit and commitment

A flexible and resilient personality with excellent manners

Ability to stay organized and remain calm even in hectic situations

Guest-oriented mindset and independent working style